This is the area that has direct contact with customers and where flower orders are received. There are customers in several countries: Korea, Japan, England, Holland, Spain, Canada and the United States. Customers send their orders via email, Skype or Whatsapp and the salesperson in charge of the account reviews the flower availability, confirms the order by the same means, and is responsible for entering it into the system, from where it is taken by the Postharvest and Logistics areas to prepare the boxes requested and coordinate the delivery to the transport company that takes the flower to the cargo agency located at the airport in Bogota.